Please note, we are a small 1-2 person team. The delivery window is an estimate. If you need it by a specific date please contact us prior to ordering.
Most orders ship within 24-48 hours, Tuesday-Sunday. If there is a delay beyond that, we will notify you via email.
If you are shipping to an APO or FPO address, the estimated time of arrival may be a lot longer than calculated at checkout.
Please take a moment prior to checkout to ensure that the shipping address you provided is a valid address. We cannot issue refunds for packages shipped to the wrong address. If a package gets returned to us, it is your responsibility to pay the shipping to have it re-shipped to the right address or we can refund the cost of your order minus the cost of shipping.
We have no control of your package once the items have been handed off to the carrier. If there is a delivery delay or other delivery issues, it is your responsibility to communicate directly with the carrier.
If a package is lost or damaged, you can file a claim with the carrier using your tracking number. To issue refunds for a damaged package, we will need photos of the damaged items emailed to shop@slacklinepress.com.
If you have a tax exemption, please contact us prior to placing your order so we can create a custom invoice for your purchase. Our system does not allow tax refunds after a purchase has been made.
